Legal Centre

Terms and Conditions

Allison Cloud Infrastructure (ACI) | Last updated: 28 October 2026

These Terms and Conditions govern the use of the website, products and services provided under the Allison Cloud Infrastructure name ("ACI", "we", "us" or "our"). ACI is described as a division of Allison Global Group (Pty) Ltd ("AGG") for branding purposes. The contracting legal entity for a particular service must be identified in the relevant quotation, invoice or service agreement.

By placing an order or using a service, you agree to the terms applicable to that service. If you do not agree, you should not place the order or use the affected service. Additional service-specific terms may apply.

1. Services

ACI may provide web hosting, email hosting, domain-related services, WordPress hosting, website design and other technology services. Availability, specifications, resource limits, support and pricing depend on the plan or written agreement applicable to your order.

2. Eligibility and account details

You must provide accurate and current information when ordering or managing a service. You must be legally capable of entering into the relevant agreement or have proper authority to act for the organisation concerned. Keep your contact, account and billing information updated.

3. Orders and activation

An enquiry or quotation does not itself guarantee that a service has been activated. Orders may be subject to availability, payment, verification, technical feasibility and acceptance by the relevant provider. We will communicate material requirements applicable to an order.

4. Pricing and payment

Prices, billing intervals, included resources, renewal charges and payment deadlines are stated in the applicable plan, quotation, order or invoice. You are responsible for paying amounts properly due by the stated due date. Applicable taxes and additional charges should be disclosed before you become bound by them.

5. Late payment and suspension

Where an amount remains unpaid, we may send payment reminders and, subject to the applicable agreement and law, suspend affected services after reasonable notice. Immediate restriction may be necessary to respond to a serious security risk, unlawful activity or threat to other customers or systems.

Suspension does not automatically cancel outstanding amounts properly due. We will consider applicable consumer protections and any relevant dispute process.

6. Renewals and cancellation

Renewal and cancellation conditions depend on the service and the agreement accepted at purchase. Customers should submit cancellation requests through the designated contact or account channel before the relevant renewal date, allowing for any disclosed notice period.

Any applicable notice period, early termination fee or restriction must be assessed against the agreement and applicable law. Cancelling one service does not necessarily cancel a separate service or domain registration.

7. Refunds

Refund eligibility depends on the service purchased, the applicable agreement, work already performed and the circumstances of the request. Any refund terms must be applied consistently with applicable South African law, including mandatory consumer rights where they apply.

Domain registrations, third-party charges and custom development may have different refund conditions. Any relevant restrictions should be disclosed before purchase where required.

8. Customer responsibilities

You are responsible for:

• Providing accurate account and contact details.
• Keeping passwords and authentication credentials secure.
• Ensuring your use of our services is lawful.
• Maintaining independent copies of important data.
• Using services within the limits of your chosen plan.
• Having the necessary rights to content you upload or publish.
• Following the Acceptable Use Policy.

9. Acceptable use

You must not use ACI services for fraud, phishing, malware, unauthorised access, abusive bulk messaging, infringement of rights or activity that threatens service security or stability.

Read the full Acceptable Use Policy.

10. Resource limits

Plans may impose limits on storage, bandwidth, email accounts, databases, processing or other resources. You must comply with the limits disclosed for your plan. If your use materially affects service stability or exceeds agreed limits, we may contact you to discuss reasonable corrective action or an alternative plan.

11. Availability and maintenance

We aim to provide reliable services but do not guarantee uninterrupted availability unless a separate written service-level agreement expressly provides otherwise. Maintenance, upstream provider failures, network issues, security incidents and events outside our reasonable control may affect availability.

Where reasonably practicable, we will provide notice of planned maintenance likely to materially affect service.

12. Backups and data

Backup availability, frequency, retention and restoration support depend on the service plan and any applicable written agreement. Unless expressly agreed otherwise, you remain responsible for maintaining independent copies of critical business data.

Do not assume a backup exists or can be restored unless the relevant feature and its terms have been confirmed.

13. Domains and third-party services

Domain names and third-party products may be governed by registry rules, registrar policies, software licences or other supplier terms. Registration, transfer, renewal and recovery may depend on third parties. A domain is not guaranteed available until registration is confirmed.

14. Intellectual property

ACI, AGG and their licensors retain rights in their respective names, logos, website designs, software and other materials they own. You retain rights in your content, subject to the permissions needed to deliver the service you have ordered.

You authorise us to host, store, transmit, process and back up your content only to the extent reasonably necessary to provide and support the relevant service.

15. Confidentiality

Each party should take reasonable steps to protect confidential information received from the other. Disclosure may be made where required by law, court order or a competent authority, or where otherwise lawfully permitted.

16. Privacy and personal information

We handle personal information in accordance with applicable data-protection law, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable. Read our Privacy Notice for information about collection, use, disclosure, retention and your rights.

17. Security incidents

If we become aware of an incident affecting a service, we may take reasonable steps to investigate, contain the incident and restore service. Customers should promptly notify us of suspected account compromise or security problems involving their services.

18. Suspension or termination for misuse

We may restrict or suspend affected services where reasonably necessary to address a serious security incident, suspected unlawful activity, abuse, non-payment or material breach of the applicable agreement. Where practicable, we will provide notice and an opportunity to remedy the issue. Urgent risks may require immediate action.

19. Warranties

We aim to provide services with reasonable care and skill. Any additional warranty or service-level commitment must be stated in the applicable written agreement. Nothing in these terms excludes a warranty or protection that cannot lawfully be excluded.

20. Liability

Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by law. This includes applicable statutory consumer rights and liability that cannot lawfully be excluded.

Subject to that restriction and applicable law, we are not responsible for indirect or consequential losses to the extent that such limitation is legally valid. Any further financial cap or limitation must be stated in the applicable service agreement and assessed for enforceability under South African law.

21. Customer content and claims

You are responsible for ensuring that content you supply or publish through our services does not unlawfully infringe third-party rights. To the extent permitted by law, you may be responsible for claims resulting from your unlawful content or misuse of the service. This does not transfer liability that legally remains with us.

22. Events outside reasonable control

A party will not be responsible for a failure to perform to the extent caused by an event beyond its reasonable control, where recognised by applicable law. The affected party should take reasonable steps to reduce the impact and resume performance when practicable.

23. Changes to services or terms

We may update services or these terms where reasonably necessary for legal, security, operational or product reasons. Material changes will be communicated where required by law or the applicable agreement. Changes do not remove rights that have already accrued or rights that cannot lawfully be excluded.

24. Complaints and disputes

Please contact us first so that we can investigate a complaint. This does not prevent you from exercising a right to approach a regulator, ombud, tribunal or court with jurisdiction.

25. Applicable law

These terms are intended to be governed by the laws of the Republic of South Africa, subject to mandatory legal protections and the jurisdiction of competent courts.

26. Severability

If a provision is found invalid or unenforceable, it will be interpreted or severed to the minimum extent necessary. The remaining provisions continue to apply to the extent permitted by law.

27. No waiver

A failure or delay in exercising a right does not automatically waive that right.

28. Agreement and priority

These terms, the applicable service agreement, quotation, order and relevant policies govern the service. Where documents conflict, the applicable agreement's priority rules apply, subject to mandatory law.

29. Contact

For questions about these terms, email legal@allisonglobalgroup.co.za. For technical or account support, use the support contact provided for your service.

Privacy Notice

Allison Cloud Infrastructure | Last updated: 28 October 2026

This Privacy Notice explains how Allison Cloud Infrastructure ("ACI"), presented as a division of Allison Global Group (Pty) Ltd where applicable, handles personal information in connection with its website, enquiries, customer accounts and services.

1. Our commitment

We aim to collect only personal information reasonably needed for a defined purpose and to handle it responsibly and transparently. We comply with applicable data-protection law, including POPIA where applicable.

2. Information we may collect

Depending on your interaction with us, information may include:

• Your name, email address, telephone number and business details.
• Account identifiers, service selections and support history.
• Billing and transaction details needed to administer payments.
• Technical information such as IP address, browser type, device details and diagnostic logs.
• Information you provide in enquiries, forms and support communications.
• Information needed to investigate suspected fraud, abuse or security incidents.

We do not intend to collect more information than is reasonably necessary for the relevant purpose.

3. How we collect information

Information may be collected directly from you when you contact us, place an order, create or use an account, make a payment, submit a form or request support. Technical information may also be generated when you visit our website or use our services.

We may receive information from service providers or other sources where collection is lawful and necessary for the relevant purpose.

4. Why we use personal information

Depending on the circumstances, we may use information to:

• Respond to enquiries and provide requested services.
• Create and administer customer accounts.
• Process payments, billing and refunds.
• Provide support and maintain system security.
• Send important service, renewal and billing notices.
• Prevent fraud and investigate suspected misuse.
• Meet legal, regulatory and accounting obligations.
• Improve services where there is an appropriate lawful basis.

5. Lawful basis and consent

Where required, we process personal information on an appropriate lawful basis. This may include consent, steps taken at your request before entering a contract, performance of a contract, compliance with a legal obligation or a legitimate interest permitted by law.

Where processing is based on consent, you may withdraw that consent, subject to legal limitations. Withdrawal does not make prior lawful processing unlawful.

6. Sharing information

We do not sell personal information. Where necessary and lawful, information may be shared with:

• Hosting, infrastructure, domain and email providers.
• Payment processors and financial institutions.
• Professional advisers, auditors and insurers.
• Competent authorities where disclosure is required or otherwise lawful.
• Other parties where you have authorised disclosure or law permits it.

We aim to limit disclosures to information reasonably necessary for the relevant purpose and to use appropriate safeguards where required.

7. International transfers

Some technology or infrastructure providers may process information outside South Africa. Where personal information is transferred across borders, we will take steps to meet applicable legal requirements, including relevant POPIA conditions.

The actual countries and providers involved depend on the services and systems deployed.

8. Information security

We aim to use reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, disclosure, alteration or destruction. Safeguards may include access controls, authentication, secure connections and monitoring.

No internet transmission or storage system can be guaranteed completely secure. Please protect your credentials and notify us if you suspect compromise.

9. Retention and deletion

We retain personal information for as long as reasonably necessary for its collection purpose, our customer relationship, dispute resolution, security or applicable legal and accounting obligations.

Retention periods depend on the information and purpose. Information may be securely deleted, anonymised or otherwise disposed of when no longer required, subject to applicable law.

10. Cookies and similar technologies

Our website may use essential technologies for functions such as navigation, security and session management. Depending on the live configuration, it may also use analytics or other third-party technologies.

The cookies and similar technologies actually used must be verified against the deployed website. Where consent is legally required for non-essential technologies, an appropriate consent mechanism should be implemented.

11. Your privacy rights

Subject to applicable law and relevant exceptions, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Request correction or deletion where legally available.
• Object to certain processing where the law permits.
• Withdraw consent where consent is the basis for processing.
• Raise a complaint with the Information Regulator of South Africa.

We may need to verify your identity before responding. Some information may need to be retained where required or permitted by law.

12. Direct marketing

We handle electronic direct marketing in accordance with applicable law. Where consent or another legal requirement applies, it must be satisfied before marketing communications are sent. You may use an available unsubscribe mechanism or contact us to object to marketing.

Necessary transactional messages, such as billing, security and service notices, may still be sent where appropriate.

13. Children's information

Our business services are not intentionally designed to collect children's personal information without an appropriate lawful basis and safeguards. If you believe a child has supplied information in circumstances that require attention, contact us so we can assess the matter.

14. Third-party websites

Our website may link to third-party websites and services. Those parties operate under their own privacy practices. We encourage you to review their privacy notices before providing information.

15. Changes to this notice

We may update this notice to reflect changes in our services, systems, legal obligations or data handling. The current version will be published on this page.

16. Privacy enquiries and complaints

To submit a privacy request or raise a concern, email legal@allisonglobalgroup.co.za. Describe your request and the service involved. Do not include passwords or unnecessary sensitive information in your email.

If you are dissatisfied with our response, you may approach the Information Regulator of South Africa through its official channels, subject to applicable procedures.

Acceptable Use Policy

Allison Cloud Infrastructure | Last updated: 28 October 2026

This Acceptable Use Policy ("AUP") sets out the rules for using ACI websites, hosting, email, infrastructure and related services. It supplements the Terms and Conditions.

1. General requirements

You must use ACI services lawfully and responsibly. You must not compromise the security, availability or integrity of our systems or interfere with other customers' legitimate use of services.

2. Unlawful activity

You may not use our services to facilitate unlawful activity, fraud, identity theft, extortion, threats, harassment, exploitation or other conduct prohibited by applicable law.

3. Spam and unsolicited messages

You may not use ACI services to distribute unlawful, deceptive or abusive bulk messages, operate spam networks, or evade recipient opt-out requests. Electronic marketing must comply with applicable law.

Mailing lists must be collected and used lawfully. You are responsible for obtaining any required permissions, accurately identifying the sender and honouring applicable unsubscribe requests.

4. Phishing and impersonation

You may not impersonate another person or organisation, create deceptive login pages, collect credentials through fraud, falsify sender information or use domains and email systems to mislead recipients.

5. Malware and harmful code

You may not host, distribute or operate malware, ransomware, spyware, credential stealers, malicious scripts, botnets or other harmful code. Security research must be authorised and conducted within the scope of permission granted by the system owner.

6. Unauthorised access and security testing

You may not access accounts, servers, networks or data without authorisation. Prohibited activities include password attacks, unauthorised vulnerability exploitation, privilege escalation, interception and bypassing access controls.

Obtain written authorisation before testing systems you do not own. Testing your own services must not compromise shared infrastructure or other customers.

7. Network abuse and resource misuse

You may not intentionally disrupt infrastructure, conduct denial-of-service attacks, circumvent plan limits or run activities that materially degrade other customers' services.

8. Content and intellectual property

You must have the necessary rights to store, publish, transmit or distribute content using our services. You may not knowingly use our services to infringe copyright, trademarks, privacy rights or other legal rights.

Content that is unlawful or otherwise prohibited by applicable law is not permitted.

9. Email and domain reputation

You must protect email account credentials and avoid practices that damage shared IP addresses, domain reputation or email delivery. You may not knowingly operate open relays or insecure services that facilitate abuse.

10. Resource limits

Your use must remain within the storage, bandwidth, email, processing and other limits of your service plan. If usage becomes excessive or threatens service stability, we may contact you about corrective action or a suitable alternative plan.

11. Personal information

If you collect or process personal information using ACI services, you must comply with applicable data-protection law. You must use appropriate safeguards and must not expose, sell or disclose information unlawfully.

12. Reporting suspected abuse

To report suspected phishing, malware, security incidents or other abuse involving ACI services, contact legal@allisonglobalgroup.co.za. Include relevant service details, timestamps and supporting evidence where available. Do not send passwords or unnecessary sensitive information.

13. Investigation and enforcement

We may investigate credible reports and take proportionate steps to protect our systems, customers and third parties. Actions may include requesting corrective action, restricting a feature, isolating affected content or suspending a service.

Where practicable, we will provide notice and an opportunity to remedy a breach. Immediate action may be necessary to contain a serious security incident, prevent ongoing harm or comply with law.

14. Repeat or serious violations

Repeated, deliberate or serious violations may result in further restrictions or termination, subject to the applicable service agreement and law. Relevant records may be preserved and reports made to competent authorities where lawful and necessary.

15. Policy updates

We may revise this policy as services, threats or legal obligations change. The current version will be published on this page.

16. Contact

For questions about this policy or to report abuse, email legal@allisonglobalgroup.co.za. For account-specific technical problems, use the support channel provided with your service.